Job Description

 Title: Assistant Director of Shelter Operations

Department: Kennedy Emergency Shelter 

Salary: $63K-69K 

Reports to: Director 

FLSA Status: Exempt

About Us: 

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) 

Summary of Position:

The Assistant Director of Shelter Operations supervises the Maintenance and Custodial Technician and the Residential Coordinators and Hypothermia Coordinators (full-time, part-time, on-call). The Assistant Director of Shelter Operations has both direct service and administrative responsibilities. The Assistant Director of Shelter Operation will hire, train and develop custodial and residential staff to ensure that program policies are enforced. They will manage some bill vendor contacts. 

Duties and Responsibilities:

• Through supervision of the Residential & Hypothermia Coordinators: 

• Coordinate with the director to ensure essential personnel are in place during safety/ weather emergencies 

• Maintain a flexibles schedule in response to the needs of the shelter, and serve in an on-call capacity to help staff address crisis issues 

• Assist with hiring and oversight of the hypothermia coordinators during the winter months 

• Through supervision of the Maintenance and Custodial Technician: 

• Assist with oversight of facilities maintenance and report repair needs

• Maintain current knowledge of emergency procedures and facilitate in conducting monthly fire drills 

• Oversee the management of contracted cleaning agency

• Prepare check requests for any pertinent bills and invoices that relate to operations and the building. 

• General Responsibilities:

• Prepare schedule as well as approve timesheets. 

• Oversee room inspections.

• Facilitate regularly scheduled one on one meetings with all direct reports 

• Participate in the interviewing of maintenance and residential staff. 

• Oversee training of all direct reports and manage performance appraisals and documentation. 

• Complete and review documentation ensuring accurate/professional completion in accordance with agency and best standard practice including logs, incident reports, etc. 

• Ensure compliance with all agency policies, county building safety and inspection requirements (to include but not limited to fire marshal and health department building requirements and inspections) 

• Maintain compliance with TB testing per agency protocol 

• Proficiently utilize Microsoft Suite of Applications (email, calendar, drive, docs, etc) as a part of the day to day work requirements 

• Cover shifts on short notice if no other coverage options are secured. 

• Serve as emergency personnel and must report to work as scheduled regardless of circumstances if no other coverage options are secured (inclement weather, highway congestion, etc) 

• Provide excellent customer service to families served and adhere to Shelter House’s Core Values when dealing with issues and concerns.

• Exemplify the Shelter House core values; Inclusion, Collaboration, Accountability, Respect and Empowerment 

• Other duties as assigned 

Qualifications:

Required:

• A bachelor's degree in human services and/or operation business management or equivalent degree and/or commensurate experience 

• 3+ years of program and/or staff management

• Strong public speaking and communication skills

• Strong written communication skills 

• Ability to prioritize competing priorities and make sound judgments 

• Valid Driver’s License 

• Willingness to work occasional evenings and weekends 

Preferred:

• Experience leading/ supporting programs serving homeless families

• Experience leading/managing in a residential environment

• Ability to speak a second language at a proficient level 

Physical Requirements: 

• Annual TB Test is required 

• Ability to sit or stand for long periods 

• Ability to lift items weighing 10-20 pounds 

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