Customer Service Coordinator Job at WashU Carwash, Remote

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  • WashU Carwash
  • Remote

Job Description

Company Overview:

At WashU Carwash, our mission is to be our community's preferred car wash brand by obsessively pursuing excellence in all things. We take pride in maintaining high standards and fostering a culture of continuous improvement. Our core values guide our approach to business and customer service: a strive-not-arrived attitude, the belief that good enough is not good enough, the importance of healthy communication rooted in respect, reliance on data-driven decision-making, and embracing a lean mindset.

About the Role:

 

WashU Carwash is seeking a highly-motivated Customer Service Representative. We are looking for an experienced, customer service-driven individual who understands the meaning of a world-class experience. Delivering superior customer service is essential to the daily success of our operations. The ideal candidate's ability to present a positive, can-do attitude in all customer interactions and efficiently manage various customer service tasks are extremely valued.

Work remotely as part of a fast-moving team with significant professional growth opportunities!

This position reports to the Director of Marketing and is responsible for day-to-day customer success and account management.

Key Responsibilities:

  • Respond to customer inquiries via phone, email and text in a timely and professional manner
  • Handle customer complaints and provide solutions to ensure a world class customer experience
  • Collaborate with the General Managers and maintenance to resolve customer issues
  • Resolve issues that cannot be resolved at the location (billing, refunds, service concerns, etc)
  • Identify trends in customer feedback and communicate findings to management for continuous improvement 

What you need to succeed:

  • Reliability
  • Attention to detail
  • Enthusiasm, energy and a positive attitude
  • Be a Go-Getter
  • Excellent communication skills
  • Time Management skills
  • Team Mindset
  • 1-2 years of Customer Service Experience Preferred

What we offer

  • Medical, dental and vision insurance 
  • Opportunity for personal, professional and financial growth 
  • Work from home supported by a local leadership team! 
  • Respect of a work/life balance! 
  • Paid Time Off 
  • Bonus Pay 

Job Tags

Remote job, Full time, Local area, Work from home,

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